BES 344-1 - HR Management for Emergency Services

2 Credits

Good human resources management involves more than successfully hiring and retaining employees. This module addresses those and other related topics to give students the foundational skills with which to address personnel issues competently. By examining such topics as the goals and responsibilities of human resources management, and the necessary human resources management skills, students gain an appreciation of the requirements for successful HRM.

Prerequisites: None
Corequisites: None

Course Learning Outcomes:
A student who successfully completes the course will have reliably demonstrated the ability to:

1.      Explain the role of human resource management within emergency services organizations.

2.      Apply key recruitment and selection strategies to meet operational needs.

3.      Evaluate performance management and employee development techniques to improve workforce efficiency and engagement.

4.      Implement legal and ethical considerations in personnel decisions.

5.      Formulate strategies to enhance employee retention and conflict resolution.

Required Resource Materials:
Dessler, G., Chhinzer, N., & Gannon, G. (2019). Management of Human Resources: The

essentials (5th Cdn. ed.). Pearson Prentice Hall.

Optional Resource Materials:
None

Conduct of Course:
This course is approximately 15 hours in length. It is delivered online and may involve individual, pair, and group work. Students are required to submit assignments, take part in asynchronous discussions, and undertake exercises in the workplace that call for reflective thinking. Participation in this module is paced and mandatory, and students are expected to practice time management skills accordingly. It is critical that each student read the assigned material and keep up to date with all objective tasks and assignments.

Student counseling: Students who are experiencing difficulty with the module should immediately consult the instructor by email.

Module withdrawal: Students should familiarize themselves with the school’s module withdrawal policy and procedures, which are explained in the student handbook/calendar.

Students should budget approximately one to two hours of time in preparation for each one hour of the estimated 15 hours of class time.

All goals and evaluations of student application and demonstration of their knowledge and skills are determined as per the Online Discussion Grading Rubric and the Paper Grading Rubric linked within the module.

Regular participation in threaded discussions is essential for success in the program. Absence for any reason does not relieve a student of the responsibility of completing course work and assignments to the satisfaction of the instructor. Poor participation may result in the termination of a student from a course(s).

If you do not meet the established participation requirements, your instructor will recommend that the Registrar withdraw you from the course. A failing grade of RW (Required to Withdraw) will appear on your transcript. No credit is earned. Calculated as a failing grade in GPA.

In cases of repeated absences due to illness, the student may be requested to submit a medical certificate.

Content of Course:
This module consists of 5 units:

1. Strategic Human Resource Management
   • Examine the strategic role of HR in emergency services management.
2. Recruitment and Selection
   • Examine strategies for recruiting, selecting, and retaining candidates that meet the physical, emotional, and operational demands of emergency services jobs.
3. Performance Management
   • Imagine ways of improving your emergency services agency’s performance management system.
4. Legal and Ethical HR Considerations
   • Examine legal and ethical considerations for HR management in emergency services.
5. Employee Retention and Conflict Resolution

• Develop strategies to improve employee retention and resolve workplace conflicts in emergency services.

All marks are recorded as percentages and then converted to a final letter grade according to the criteria shown below.

Course Pass Requirements:
A minimum grade of D (50%) (1.00) is required to pass this course.

Students must maintain a cumulative grade of C (GPA - Grade Point Average of 2.00) in order to qualify to graduate.

Official final grades will be available on My Lakeland. Grades posted in D2L should be considered interim grades.  

Lakeland College is committed to the highest academic standards. Students are expected to be familiar with Lakeland College policies and to abide by these policies. Violations of these policies are considered to be serious and may result in suspension or expulsion from the College.

Every effort has been made to ensure that information in this course outline is accurate at the time of publication. Lakeland College reserves the right to change courses if it becomes necessary so that course content remains relevant.

In such cases, the instructor will give students clear and timely notice of changes.

No part of this course outline may be reproduced in any form or resold without written permission from Lakeland College.

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